Teaching Disclosure Starts with Empathy and Staying Connected Post-Event
The Sullivan Group Joining Forces with SorryWorks!
October 21, 2013
Oakbrook Terrace, IL - The Sullivan Group is proud to announce a new partnership with Sorry Works!, America's leading disclosure training organization. The companies have partnered to develop two new disclosure training courses for all healthcare, insurance and legal professionals. The flagship introductory program, Just-in-Time Trainer, is a 12-minute video that provides the basics of empathizing and how to stay connected post event. This short video course is a quick, yet comprehensive, introduction to disclosure for new hires; it also provides a timely refresher for staff in immediate need of assistance with a pending disclosure.
Also under development is Disclosure and Apology Fundamentals. This CME course provides a complete overview of disclosure, including how disclosure and apology can resolve cases in a quick and fair fashion while providing closure for all stakeholders, clinicians included.
These two new courses will be launched at the upcoming ASHRM meeting in Austin, TX, October 27-30, 2013. Visit us at booth #601 to learn more and meet The Sullivan Group-SorryWorks! team. TSG programs are an effective loss prevention tactic for insurance entities and aid hospitals in making performance-based decisions to improve patient care and maximize financial efficiency. Organizations implementing one or all of the solutions experience proven, measurable reductions in medical malpractice claims and situations that contribute to patient harm or financial loss.
